Case Study: How a Retail Shop Saved £15,000 Per Year with BriizPay

Sarah runs a successful boutique clothing store in Manchester. Like many small retailers, she was frustrated with high payment processing fees eating into her profits. Here's how switching to BriizPay transformed her business.

The Business

Business Type: Boutique clothing store Location: Manchester, UK Monthly Sales: £25,000 Annual Sales: £300,000 Payment Methods: Card payments, some cash

The Problem

High Payment Processing Costs

Previous Payment Processor:

• Transaction fees: 2.9% + 30p per transaction
• Monthly fee: £25
• Card reader rental: £15/month
• Setup fee: £150 (paid upfront)

Monthly Costs:

• Transaction fees: £725 (2.9% of £25,000)
• Fixed fees: £30p × 500 transactions = £150
• Monthly fee: £25
• Equipment rental: £15
• Total: £915/month

Annual Costs: £10,980

Other Challenges

Slow Settlements:

• 2-3 business days to receive funds
• Cash flow gaps
• Difficulty paying suppliers on time

Equipment Issues:

• Card reader breakdowns
• Connection problems
• Maintenance costs
• Replacement expenses

Limited Features:

• No digital receipts
• No tip acceptance
• Basic reporting
• Poor customer experience

The Solution: BriizPay

Sarah discovered BriizPay through a business networking event and decided to give it a try. The setup was incredibly simple.

Setup Process

Day 1: Signed up online (2 minutes) Day 1: Verified email (1 minute) Day 1: Generated first QR code (30 seconds) Day 2: Received QR code stickers in mail Day 3: Placed stickers at checkout counter Day 3: Started accepting payments

Total setup time: Under 5 minutes of active work

New Payment Methods

QR Code Stickers:

• Placed at checkout counter
• Customers scan to pay
• Works with any banking app

Payment Links:

• For phone/online orders
• Sent via email or SMS
• Customers pay instantly

Mobile App:

• Staff can generate payments on phone
• For delivery or remote sales
• Professional and fast

The Results

Cost Savings

BriizPay Costs:

• Monthly fee: £24.99 (Starter plan)
• Transaction fees: £0
• Equipment costs: £0
• Setup fees: £0
• Total: £24.99/month

Annual Costs: £299.88

Savings:

• Previous annual cost: £10,980
• BriizPay annual cost: £299.88
• Annual savings: £10,680

Additional Benefits:

• No equipment breakdowns: Saved £200/year
• Faster settlements: Improved cash flow value: £2,000/year
• Better customer experience: Increased sales 5%: £15,000/year

Total Value: £27,880/year

Operational Improvements

Faster Checkout:

• QR code payments: 30% faster
• Reduced queue times
• Better customer experience
• More sales per day

Better Cash Flow:

• Instant settlements vs 2-3 days
• Pay suppliers immediately
• Take early payment discounts
• Reduced financial stress

Improved Experience:

• Digital receipts (no paper waste)
• Professional payment process
• Modern, tech-forward image
• Better customer satisfaction

Customer Feedback

Positive Comments:

• "Love how fast and easy it is"
• "No need to carry cards"
• "Receipts go straight to email"
• "Feels more modern"

Results:

• 95% customer satisfaction
• Increased repeat customers
• Better online reviews
• Word-of-mouth referrals

Key Metrics

Before BriizPay

• Payment processing costs: £915/month
• Settlement time: 2-3 business days
• Equipment issues: 2-3 per year
• Customer payment time: 2-3 minutes
• Paper receipt costs: £50/month

After BriizPay

• Payment processing costs: £24.99/month
• Settlement time: Minutes
• Equipment issues: 0
• Customer payment time: 30 seconds
• Paper receipt costs: £0

Improvements

• Cost reduction: 97% lower payment costs
• Settlement speed: 99% faster
• Equipment reliability: 100% uptime
• Checkout speed: 30% faster
• Receipt costs: 100% reduction

Lessons Learned

What Worked Well

1. Easy transition: Customers adapted quickly
2. Cost savings: Immediate and significant
3. Better cash flow: Instant settlements helped
4. Customer satisfaction: Modern payment method appreciated
5. No equipment issues: Reliable and simple

Challenges Overcome

1. Initial customer education: Solved with clear signage
2. Staff training: Quick 10-minute session
3. Habit change: Customers adapted within weeks

Recommendations

For Other Retailers:

• Start with QR codes at checkout
• Add payment links for phone orders
• Train staff on the process
• Communicate benefits to customers
• Monitor and optimize

The Future

Sarah plans to:

• Expand to online sales with payment links
• Add more QR code locations
• Use payment links for pre-orders
• Explore Growth plan for tips (if applicable)
• Refer other businesses to BriizPay

Conclusion

Switching to BriizPay transformed Sarah's retail business. She saved over £10,000 annually on payment processing costs, improved cash flow with instant settlements, and enhanced customer experience with modern payment methods. The simple setup and zero transaction fees made it an easy decision.

Key Takeaways:

• Zero-fee processing saves thousands
• Instant settlements improve cash flow
• Modern payment methods enhance experience
• Simple setup makes switching easy
• Customer satisfaction improves

Ready to save money like Sarah? Start using BriizPay today and see how much you could save.

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Related Articles:

• How to Reduce Payment Processing Fees and Save Your Business Money
• Small Business Payment Solutions: A Complete Guide